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FAQ

Please find herewith our frequently asked questions. 

1. Deliv­ery

We carefully pack every order and prioritize quality and accuracy. Orders are processed within 2–4 business days. During sales processing may take up to 10 business days.

Once an order has been placed, changes to products, shipping methods, addresses, or cancellations cannot be made.

USA Shipments (Domestic)

All USA orders are shipped with USPS. Delivery times depend on the selected shipping option:

  • Priority Shipping: 1–3 business days
  • Express Shipping: 1–2 business days

Tracking information is automatically sent by email. If you did not receive your tracking email, please contact us at info@be-unbeweaveable.com.

International Shipments

All international orders are shipped with UPS. Delivery usually takes 2–4 business days depending on the destination. Express UPS shipments include tracking and signature confirmation upon delivery. Tracking information and delivery updates are automatically sent by email.

2. Shipping Address

Please make sure your shipping address is correct before placing your order. If incorrect information was provided, contact us as soon as possible at info@be-unbeweaveable.com. We may be able to make changes if your order has not shipped yet.

Be unbeweaveable is not responsible for:

  • Packages delivered to an incorrect address provided by the customer.
  • Packages not collected from a pickup location on time.
  • Additional costs for returned or reshipped packages.
  • Lost packages after delivery confirmation.

Customers must be available to sign for international UPS deliveries. Additional delivery costs may apply if a package cannot be delivered due to the customer being unavailable or refusing delivery.

3. Customs

International customers are responsible for any customs fees, import taxes, or duties charged by their country. Please contact your local customs office for more information.

4. Delays

While we do our best to ensure timely delivery, delays may occur due to circumstances outside our control, including customs inspections, weather conditions, flight delays, or carrier delays.

Be unbeweaveable is limited to the tracking information provided by the carrier and cannot be held responsible for delays caused by USPS, UPS, or customs.

Please note that products on back order are not ready to ship. It can take up to 3 weeks for the orders to ship from our supplier in India. Only select this order if you are not in a rush.

We also offer expedited shipping options from India. The expedited shipping options costs, will depend on your country of residence. Please email us for the most accurate information. 

1. War­ran­ty

Hav­ing a high-qual­i­ty stan­dard is very impor­tant with­in our com­pa­ny for the prod­ucts that we sell. If a prod­uct does not meet your expec­ta­tions, please con­tact us via Info@be-unbeweaveable.com

After eval­u­a­tion of the prod­uct by Be unbe­weave­able and/ or the man­u­fac­tur­er we will decide the prop­er solu­tion. If we decide to exchange an item, the item need to be received back in the exact same way it was shipped. Mean­ing not worn, cut, col­ored or altered in any way. Also mean­ing all tie wraps, labels and orig­i­nal pack­ag­ing in tact. This includes the plas­tic packaging/labels  for all clo­sures and frontals. If we receive the items oth­er­wise, we will not be able to accept the return and you will be charged for the costs to ship the items back to you.

We advise to return the items through a trace­able postal car­ri­er with sig­na­ture for your pro­tec­tion. We are not respon­si­ble for items lost in tran­sit. The cus­tomer is respon­si­ble for all return costs.

- Be unbe­weave­able is not liable for dam­age to our Raw Indi­an Hair that have been caused due to any form of (chem­i­cal) treat­ment. Items that have been to any form of (chem­i­cal) treat­ment can­not be exchanged, returned or replaced.

- Due to the del­i­cate nature of lace clo­sures and lace frontals they can­not be returned, exchanged or replaced.

Kind­ly note that the com­plaint will be marked as set­tled when advise giv­en by Be unbe­weave­able is not being fol­lowed by the cus­tomer. After mak­ing Be unbe­weave­able aware of a com­plaint, there will be a 1‑week time­frame start­ing from the day of the com­plaint to come to a solu­tion. It is impor­tant that any agree­ments regard­ing to mak­ing a call appoint­ment, deliv­er­ing addi­tion­al evi­dence or any oth­er instruc­tions will be ful­filled by the cus­tomer with­in a week or the com­plaint will be dis­qual­i­fied and marked as settled.

1. Returns, Exchanges and Refunds

We val­ue pro­vid­ing the high­est qual­i­ty to our cus­tomers and we take hygiene very seri­ous. After we receive the hair from India at our head office in Mia­mi it will be care­ful­ly packed to be sent to our cus­tomers. You can be sure that you are the exclu­sive and sole own­er of all items pur­chased. To assure this ALL our web­site pur­chas­es are final sale.

1. IMPORTANT RAW INDIAN HAIR NOTE

Please note that all our hair is 100% Authen­tic Raw Indi­an Hair and not chem­i­cal­ly processed. Mean­ing that every Bun­dle, Clo­sure or Frontal can be dif­fer­ent in Col­or or Tex­ture. Most items are col­or 1B, but you may also receive items that are more black or brown.

Keep this also in mind while plac­ing sep­a­rate hair orders to be worn in the same wig/weave install­ment. Be unbe­weave­able is not respon­si­ble for dif­fer­ence in texture/ col­or espe­cial­ly while plac­ing sep­a­rate hair orders

2. IMPORTANT CLOSURE AND FRONTAL NOTE

Please note that the lace is not ini­tial­ly made to be bleached. Bleach makes just like hair also the lace weak­er. This can some­times result in hair appear­ing at the inside of the lace.
- Due to the del­i­cate nature of lace clo­sures and lace frontals they can­not be returned, exchanged or replaced.

3. HOW TO PROPERLY CARE FOR YOUR EXTENSIONS

Please click here

4. IMPORTANT ONLINE WIG MASTER CLASS NOTE

- All Online Wig Mas­ter Class­es are final sale.
- All video’s can be rewatched as much as need­ed for a dura­tion of 90 days
Click here to book your Online Wig Mas­ter Class

 

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