FAQ
Please find herewith our frequently asked questions.
1. Delivery
We carefully pack every order and prioritize quality and accuracy. Orders are processed within 2–4 business days. During sales processing may take up to 10 business days.
Once an order has been placed, changes to products, shipping methods, addresses, or cancellations cannot be made.
USA Shipments (Domestic)
All USA orders are shipped with USPS. Delivery times depend on the selected shipping option:
- Priority Shipping: 1–3 business days
- Express Shipping: 1–2 business days
Tracking information is automatically sent by email. If you did not receive your tracking email, please contact us at info@be-unbeweaveable.com.
International Shipments
All international orders are shipped with UPS. Delivery usually takes 2–4 business days depending on the destination. Express UPS shipments include tracking and signature confirmation upon delivery. Tracking information and delivery updates are automatically sent by email.
2. Shipping Address
Please make sure your shipping address is correct before placing your order. If incorrect information was provided, contact us as soon as possible at info@be-unbeweaveable.com. We may be able to make changes if your order has not shipped yet.
Be unbeweaveable is not responsible for:
- Packages delivered to an incorrect address provided by the customer.
- Packages not collected from a pickup location on time.
- Additional costs for returned or reshipped packages.
- Lost packages after delivery confirmation.
Customers must be available to sign for international UPS deliveries. Additional delivery costs may apply if a package cannot be delivered due to the customer being unavailable or refusing delivery.
3. Customs
International customers are responsible for any customs fees, import taxes, or duties charged by their country. Please contact your local customs office for more information.
4. Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances outside our control, including customs inspections, weather conditions, flight delays, or carrier delays.
Be unbeweaveable is limited to the tracking information provided by the carrier and cannot be held responsible for delays caused by USPS, UPS, or customs.
Please note that products on back order are not ready to ship. It can take up to 3 weeks for the orders to ship from our supplier in India. Only select this order if you are not in a rush.
We also offer expedited shipping options from India. The expedited shipping options costs, will depend on your country of residence. Please email us for the most accurate information.
1. Warranty
Having a high-quality standard is very important within our company for the products that we sell. If a product does not meet your expectations, please contact us via Info@be-unbeweaveable.com
After evaluation of the product by Be unbeweaveable and/ or the manufacturer we will decide the proper solution. If we decide to exchange an item, the item need to be received back in the exact same way it was shipped. Meaning not worn, cut, colored or altered in any way. Also meaning all tie wraps, labels and original packaging in tact. This includes the plastic packaging/labels for all closures and frontals. If we receive the items otherwise, we will not be able to accept the return and you will be charged for the costs to ship the items back to you.
We advise to return the items through a traceable postal carrier with signature for your protection. We are not responsible for items lost in transit. The customer is responsible for all return costs.
- Be unbeweaveable is not liable for damage to our Raw Indian Hair that have been caused due to any form of (chemical) treatment. Items that have been to any form of (chemical) treatment cannot be exchanged, returned or replaced.
- Due to the delicate nature of lace closures and lace frontals they cannot be returned, exchanged or replaced.
Kindly note that the complaint will be marked as settled when advise given by Be unbeweaveable is not being followed by the customer. After making Be unbeweaveable aware of a complaint, there will be a 1‑week timeframe starting from the day of the complaint to come to a solution. It is important that any agreements regarding to making a call appointment, delivering additional evidence or any other instructions will be fulfilled by the customer within a week or the complaint will be disqualified and marked as settled.
1. Returns, Exchanges and Refunds
We value providing the highest quality to our customers and we take hygiene very serious. After we receive the hair from India at our head office in Miami it will be carefully packed to be sent to our customers. You can be sure that you are the exclusive and sole owner of all items purchased. To assure this ALL our website purchases are final sale.
1. IMPORTANT RAW INDIAN HAIR NOTE
Please note that all our hair is 100% Authentic Raw Indian Hair and not chemically processed. Meaning that every Bundle, Closure or Frontal can be different in Color or Texture. Most items are color 1B, but you may also receive items that are more black or brown.
Keep this also in mind while placing separate hair orders to be worn in the same wig/weave installment. Be unbeweaveable is not responsible for difference in texture/ color especially while placing separate hair orders
2. IMPORTANT CLOSURE AND FRONTAL NOTE
Please note that the lace is not initially made to be bleached. Bleach makes just like hair also the lace weaker. This can sometimes result in hair appearing at the inside of the lace.
- Due to the delicate nature of lace closures and lace frontals they cannot be returned, exchanged or replaced.
3. HOW TO PROPERLY CARE FOR YOUR EXTENSIONS
4. IMPORTANT ONLINE WIG MASTER CLASS NOTE
- All Online Wig Master Classes are final sale.
- All video’s can be rewatched as much as needed for a duration of 90 days
Click here to book your Online Wig Master Class